Privacy Policy
This General Privacy Policy applies to all personal information collected by Hyve and its related bodies, including through our website. This Privacy Policy explains how we handle personal information and comply with the requirements of applicable privacy laws.
Collecting Your Personal Information
We collect personal information from customers (existing and prospective), suppliers, contractors, prospective employees, consumers, and other individuals for various business and other purposes further listed below. In this section, we explain the types of personal information we usually collect and how we collect this information.
The type of information Hyve may collect from you will depend on the circumstances in which that information is collected. It may include, for example, your contact details (such as name, email address, address, phone number), date of birth, gender, and where necessary to effect a purchase, layby, return, or similar transaction, your credit card or banking details.
In particular, Hyve may collect personal information:
- When you contact us or our retailers with queries or issues.
- When you participate in our promotions or competitions.
- When you fill in questionnaires, surveys, or contact forms.
- When you register or provide your details with or to us or our retailers.
- When you submit information through our website, such as when you set up a user account, retrieve log-in information, make online orders or purchases, or enter into other online transactions.
- When you use the website, in which case our system may automatically collect information relating to your visit, such as your IP address.
If you do not provide Hyve with all requested personal information, we may be unable to assist you or provide you with our products and/or services, and you may not be able to participate in our promotions. Where practicable, we will collect personal information directly from you. If we receive information about you from someone else (for example, from someone who supplies goods or services to us), we will take reasonable steps to ensure you are aware that we have collected personal information about you and the circumstances of the collection.
Our Use of Cookies
Cookies are pieces of information that a website transfers to your computer's hard disk for record-keeping purposes. Most web browsers are set to accept cookies. Hyve uses cookies to make your use of the website resources and services as convenient as possible. Cookies do not personally identify users, although they do identify a user's browser. Cookies are useful to estimate our number of users and determine overall traffic patterns through the website. If you do not wish to receive any cookies, you may set your browser to refuse cookies, but this may mean you will not be able to take full advantage of the services and resources on our website.
Use and Disclosure of Your Personal Information
We will only use and disclose your personal information in accordance with applicable privacy laws. Our main purposes in collecting, holding, using, and disclosing information about you are to:
- Provide you with our products and/or services (including repairs and returns).
- Respond to queries from existing and prospective customers seeking information about our products or services.
- Communicate with existing and prospective customers about our products and services.
- Conduct promotions and competitions.
- Conduct market research.
- Process and assess employment applications.
- Enforce agreements between you and us.
- Keep you informed about our activities, products, and services.
- Comply with legislative and our policy requirements, including in relation to occupational health and safety and environmental matters.
- Operate our business efficiently.
- Improve our products and services.
Hyve may also use aggregated anonymous data about its customers and/or website users as a group for Hyve’s business purposes. In carrying out our business, it may be necessary to share information about you with and between our related bodies corporate, our retailers, and organizations that provide services to us. We would not otherwise routinely disclose personal information to another organization unless:
- The use or disclosure is for one of the purposes described in or otherwise permitted by our Privacy Policies.
- The use or disclosure is required or permitted by law.
- We believe it necessary to provide you with products or services which you have requested.
- We believe it necessary to protect the rights, property, or personal safety of another person or Hyve.
- The assets and operations of Hyve’s business are transferred to a third party.
Using Your Personal Information for Marketing
We may use personal information you have provided to us, including your email address, to provide you with information about new or updated products or services, special offers, promotions, or competitions in which you may be interested. We will only do so in accordance with applicable laws or with your prior consent. If at any time you do not wish to receive such information from us, you may ask us to remove your name from our list by contacting us using our contact details below. Alternatively, if we send you such information by email, you can use the unsubscribe function in the email to inform us that you do not wish to receive such information from us by email. In either case, please allow 5 business days for your request to be processed.
Access and Accuracy
Upon request, we will provide you with access to personal information that Hyve holds about you except in the limited circumstances in which it is permitted for us to withhold this information. To request access to your personal information, please contact us using our contact information below.
If at any time you wish to change personal information that is inaccurate, out of date, or incomplete, or you wish to have it deleted, please contact us using our contact information below, and we will amend your record. If you wish to have your personal information deleted, please let us know in the same manner as referred to above, and we will take all reasonable steps to delete it unless we need to keep it for legal, auditing, or internal risk reasons.
Storage and Security of Your Personal Information
Hyve will endeavour to take all reasonable steps to keep secure any information which we hold about you and to keep this information accurate and up to date. When we no longer need to use your information, we will take steps to properly de-identify or destroy it. Unfortunately, however, no data transmission over the internet can be guaranteed secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us through our website, and you use our website at your own risk.
Your personal information is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal information held by Hyve.
Usernames and Passwords
You can play an important role in keeping your personal information secure by maintaining the confidentiality of any password and accounts used on our website. Please notify Hyve immediately if there is any unauthorized use of your account by any other Internet user or any other breach of security. You are responsible for the security of your username and password (or other log-in information), and you take responsibility to ensure the confidentiality of this information.
Links to Other Websites
Hyve provides access to third-party websites through our website. These linked websites are not under the control of Hyve, and we are not responsible for the content or the conduct of the organization accessed via a link on our website. Before disclosing your personal information on any website, we suggest you examine the terms and conditions and privacy policy of that website.
If you have any further queries relating to our Privacy Policies or you have a problem or complaint, please contact us at:
Contact Person: Customer Relations
Email: info@hyvejewels.com
In most cases, we will ask that you put your request in writing to us. We will investigate your complaint and will use reasonable endeavours to respond to you in writing within 30 days of receiving the written complaint. If we fail to respond to your complaint within 30 days of receiving it in writing, or if you are dissatisfied with the response that you receive from us, you may have the right to make a complaint to the Commonwealth Office of the Information Commissioner.
Future Changes
From time to time, Hyve’s policies will be reviewed and may be revised. Whilst Hyve seeks to minimize changes to its policies, Hyve reserves the right to change our Privacy Policies at any time by posting an updated version on our website. Please therefore keep checking these policies to ensure you are aware of the current terms. If at any point Hyve decides to use personal information in a manner materially different from that stated at the time it was collected, we will notify you by email or via a prominent notice on our website, and where necessary, we will seek your prior consent.
reCAPTCHA
To protect your submissions via internet forms on this website, we use the reCAPTCHA service provided by Google Inc. (Google). The service determines whether the query was made by a human being or was the result of misuse processed automatically by a computer. The service includes sending the IP address to Google and possibly other data if required by Google for reCAPTCHA. For this purpose, your entry is sent and used by Google. However, before doing so, Google truncates your IP address within the member states of the European Union or the European Economic Area. Only in exceptional cases is a full IP address sent to a Google server in the USA and truncated there. Google will use this information on behalf of the operator of this website for the purposes of assessing your use of this service. The IP address sent from your browser within the scope of reCAPTCHA is not merged with other data held by Google. This data collection is subject to the data protection regulations of Google (Google Inc.). For more information on Google's privacy policy, please visit Google Privacy Policy.