Terms and Conditions

Hyve Terms and Conditions

1. Acceptance of Terms
By accessing and using the Hyve website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website.

2. Website Privacy Policy
Any personal information you provide to Hyve through our website is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data.

3. Use of Website
You agree to use the Hyve website only for lawful purposes and in a way that does not infringe the rights of others or restrict or inhibit their use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website.

4. Intellectual Property Rights
All content on the Hyve website, including text, graphics, logos, images, and software, is the property of Hyve or its content suppliers and is protected by Australian and international copyright laws. You may not reproduce, distribute, or display any part of our website content without our prior written permission.

5. Product Information
While we strive to ensure that all information on our website is accurate, errors may occasionally occur. Hyve does not warrant that product descriptions or other content on the website are accurate, complete, reliable, current, or error-free. If a product offered by Hyve is not as described, your sole remedy is to return it in unused condition.

6. Ordering and Payment
By placing an order with Hyve, you agree to purchase the specified products for the price stated, subject to these Terms and Conditions. All orders are subject to availability and acceptance by Hyve. Prices for products are subject to change without notice. Payment must be made in full at the time of ordering, and we accept various payment methods as indicated on our website.

7. Shipping and Delivery
   Hyve will make all reasonable efforts to ensure that delivery times are met, but we cannot be held responsible for delays due to unforeseen circumstances. Delivery times are estimates only and are not guaranteed. Risk of loss and title for products pass to you upon delivery.
8. Returns and Refunds
   If you are not satisfied with your purchase, you may return the products in their original condition within 30 days of receipt for a refund or exchange. Please refer to our Returns Policy on the website for detailed instructions and conditions.
9. Limitation of Liability
10. To the extent permitted by law, Hyve will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the website; (ii) any unauthorised access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from the website.
11. Governing Law
    These Terms and Conditions are governed by and construed in accordance with the laws of the State of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria.
12. Changes to Terms and Conditions
    Hyve reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the website constitutes your acceptance of such changes.
13. Material Sourcing and Safety

At Hyve, we are dedicated to providing high-quality jewellery crafted from natural materials. We prioritise transparency and safety in our sourcing practices to ensure the utmost satisfaction and trust of our customers.

Natural Rocks

All rocks used in Hyve jewellery are natural and carefully selected for their beauty and uniqueness. Our materials are sourced from reputable suppliers to ensure they meet our high standards of quality.

Asbestos-Free Guarantee

We understand the importance of safety in the products you wear. We guarantee that all our rocks and materials are free from asbestos and other harmful substances. Your health and safety are our top priority.

Origin of Materials

We proudly source our rocks from Brazil, known for its rich geological diversity and high-quality gemstones. Our commitment to ethical sourcing ensures that our materials are obtained in a responsible and sustainable manner.

13. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:

Hyve Customer Service
Email: customerservice@hyvejewels.com